Privacy Policy – 24Pokies Casino
At 24 Pokies Casino, safeguarding your personal information is one of our top priorities. We believe in complete transparency regarding how we collect, use, and protect your data. This policy explains our approach to data privacy and security, ensuring you have full control over the information you share with us. By using our services, you agree to the practices outlined in this document.
Information We Collect
To provide a seamless gaming experience, we collect different types of information during your interactions with 24Pokies Casino.
Personal Data
We may collect personal information directly from you when you:
- Create an account – We require basic details such as your full name, email address, date of birth, and contact information to set up and manage your account.
- Verify your identity – In compliance with regulations, we may request additional verification documents such as identification cards or proof of address.
- Contact customer support – If you reach out for assistance, we store relevant details to improve service quality and resolve any issues efficiently.
Technical & Device Data
When you access our website, we automatically collect certain technical details, including:
- IP address and device identifiers.
- Browser type and operating system.
- Geographic location (if permitted by your settings).
- Site usage data and interaction patterns.
Non-Personal Data
We gather anonymized data to improve our platform and enhance user experience. This may include aggregated statistics, browsing trends, and preferences related to gameplay.
How We Use Your Information
Your data is essential for improving our services and ensuring a secure gaming environment. Key purposes include:
- Account management – Enabling smooth registration, login, and account customization.
- Security and fraud prevention – Detecting suspicious activities and ensuring compliance with responsible gambling policies.
- Service optimization – Enhancing gameplay experiences based on user preferences and trends.
- Communication – Sending account updates, promotional offers (if opted-in), and important service notifications.
Data Protection & Security
We implement stringent security measures to protect your personal information from unauthorized access, loss, or misuse. Our security protocols include:
- Encrypted data storage and transmission
- Strict access controls and authentication processes
- Regular security audits and compliance checks
Your Rights & Data Control
You have full control over your personal information, including the right to:
- Request access to the data we store about you.
- Correct or update any inaccurate details.
- Delete your account and associated personal data (except for legally required records).
- Manage your communication preferences and opt-out of marketing emails at any time.
For any data-related requests, contact us via email.
Third-Party Services
While 24Pokies Casino manages its own platform, we may integrate services from third-party providers, such as payment processors and analytics tools. These providers adhere to strict data protection standards but have their own privacy policies governing how they handle your information. We recommend reviewing their terms before using external services.
Responsible Gambling & Data Usage
At 24Pokies Casino, we actively promote responsible gambling. To support this initiative, we use your data to:
- Monitor gaming behaviors and identify potential signs of problem gambling.
- Offer self-exclusion options and gambling limits based on your preferences.
- Provide tailored resources and support for responsible gaming.
By leveraging data analytics, we strive to create a safer gambling environment while respecting your privacy.
Data Retention
We retain your personal data only as long as necessary for legal, regulatory, and operational purposes. Once your data is no longer required, it is securely deleted or anonymized.
Policy Updates
We may update this privacy policy periodically to reflect changes in regulations or improvements in our data protection practices. Any modifications will be communicated through our website or email notifications.
